In Singapore, 12 young people aged 35 and under told TODAY that texting had become their main mode of communication, although three of them admitted they still preferred calling.
The general manager of public relations firm SPRG Singapore, Edwin Yeo, added that young people’s preference for writing messages in the work environment could have a negative impact.
“Phone calls can actually be more comfortable, especially when brainstorming and clarifying… because there’s no confusion. “We can hear the tone of their voice, it’s not like writing a message,” said the 56 year old man.
Principal researcher at the Institute of Policy Studies in Singapore, dr. Carol Soon, admitted that it was not surprising that Gen Z was more likely to write messages.
According to him, sending messages provides more flexibility over the time and content of the conversation. They can communicate whenever they want, and it allows them to avoid making small talk.
“This reason also explains why those from other generations also prefer to write messages. “Calls are only made to communicate urgently or to talk to older family members,” said Dr. Soon.
